Overview
Due to the nature of our products custom manufactured architectural elements and heavy concrete materials all sales are final and non-returnable once delivered.
Returns are only applicable in rare cases where:
- The product is received in a damaged or defective condition.The issue is reported within 24 hours of delivery, along with clear photographs and a written explanation.
To be eligible for a return (if approved), the product must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Be accompanied by a valid receipt or proof of purchase.
Note: Custom-made and made-to-order products are not eligible for return under any circumstances.
Please do not send the product back without written approval from our team.
Refunds
If your return is approved:
- You will receive a notification from our support team.
- The refund will be processed to your original payment method within 15 working days after product inspection.
Refunds will not be issued for:
- Products reported as damaged after 24 hours of delivery.
- Products that have been used, installed, or altered.
- Custom orders once production has begun.
Shipping
If a return is approved, the customer must ship the product to:
Dayaram
Delhi Road, Saharanpur Uttar Pradesh 247001
- Return shipping costs will be borne by the customer.
- Shipping fees are non-refundable.
- If a refund is issued, shipping charges and administrative costs will be deducted from the refund amount.
Need Help?
For return and refund-related questions, feel free to contact us at:
manu.verma.568@gmail.com